Returns & Refunds

Hey there, tea lover! We totally get it – sometimes life throws you a curveball but there's no use crying over spilt tea. Here's the lowdown on returns, and refunds.

Our refund policy

If there's ever something wrong with your Really Nice Tea products, we've got your back with a 30-day money-back guarantee starting from the moment your tea arrives at your door.

Send us an email at within those 30 days and we'll be happy to fix any issues. Just remember, not loving how our tea tastes doesn't qualify you for a refund – sorry! Any questions, just ask.

The nitty-gritty return details

On the chance you do need to send some tea love back to us please make sure you use tracked postage. This means that if anything happens during transit, like lost or damaged goods it will be easier for you to figure out what went wrong. We can't be responsible for any parcels that you're sending back to us – sorry! We'd recommend speaking to your local postal service about insurance and stuff like that.

Any questions

We're always happy to answer any questions, just send an email to our fantastic customer service team at They'll guide you through the whole process.